Hidden City®: Hidden Objects & Pictures
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - I'm getting a blank window when trying to connect to the Microsoft Store to make an in-app purchase - Microsoft has fixed the issue, and now you should be able to make in-game purchases. If the issue persists, contact the Microsoft Store Support Team directly to have the matter resolved.
- Status:
- Investigating
- Players experiencing this issue:
- 171
- Resolution Expected:
- 06/Jul/2022
- First Reported:
- 18/Jun/2022
The Fire Pearls are not counted into the event progress in the 1.48.4800 game version - We’ve fixed this issue in the upcoming 1.48.4801 update of Hidden City, which will be released soon. We will keep you updated via our help desk and email.
- Status:
- Working on a Fix
- Players experiencing this issue:
- 65
- Resolution Expected:
- 20/Jul/2022
- First Reported:
- 15/Jun/2022
I updated my game and get the “Content is in download queue” error. - Try to free about 3 GB of storage on your device and check your Internet connection. If the issue persists, write us back at support@g5e.com and provide more details on the issue and your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 149
- Resolution Expected:
- 20/Jul/2022
- First Reported:
- 27/May/2022
I can't update my game. - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login, your country, and a screenshot depicting the issue.
- Status:
- Investigating
- Players experiencing this issue:
- 455
- Resolution Expected:
- 20/Jul/2022
- First Reported:
- 30/Apr/2022
I haven't received my purchase - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 163
- Resolution Expected:
- 20/Jul/2022
- First Reported:
- 20/Jan/2022
My progress in Detective Contest has been reset - Contact us back via the Send Feedback option in the G5 Friends menu specifying the date when the issue occurred.
- Status:
- Investigating
- Players experiencing this issue:
- 159
- Resolution Expected:
- 20/Jul/2022
- First Reported:
- 30/Aug/2021
I have not received a reward for the Detective Contest I won - Contact us back via the Send Feedback option in the G5 Friends menu specifying the date when the issue occurred.
- Status:
- Investigating
- Players experiencing this issue:
- 186
- Resolution Expected:
- 20/Jul/2022
- First Reported:
- 16/Aug/2021
When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics - Contact us back via the Send Feedback option in the G5 Friends menu specifying the date when the issue occurred.
- Status:
- Investigating
- Players experiencing this issue:
- 458
- Resolution Expected:
- 20/Jul/2022
- First Reported:
- 19/Jun/2021