Support

Fixed - I'm getting a blank window when trying to connect to the Microsoft Store to make an in-app purchase - Microsoft has fixed the issue, and now you should be able to make in-game purchases. If the issue persists, contact the Microsoft Store Support Team directly to have the matter resolved.

Status:
Investigating
Players experiencing this issue:
171
Resolution Expected:
06/Jul/2022
First Reported:
18/Jun/2022

The Fire Pearls are not counted into the event progress in the 1.48.4800 game version - We’ve fixed this issue in the upcoming 1.48.4801 update of Hidden City, which will be released soon. We will keep you updated via our help desk and email.

Status:
Working on a Fix
Players experiencing this issue:
65
Resolution Expected:
20/Jul/2022
First Reported:
15/Jun/2022

I updated my game and get the “Content is in download queue” error. - Try to free about 3 GB of storage on your device and check your Internet connection. If the issue persists, write us back at support@g5e.com and provide more details on the issue and your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
149
Resolution Expected:
20/Jul/2022
First Reported:
27/May/2022

I can't update my game. - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login, your country, and a screenshot depicting the issue.

Status:
Investigating
Players experiencing this issue:
455
Resolution Expected:
20/Jul/2022
First Reported:
30/Apr/2022

I haven't received my purchase - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
163
Resolution Expected:
20/Jul/2022
First Reported:
20/Jan/2022

My progress in Detective Contest has been reset - Contact us back via the Send Feedback option in the G5 Friends menu specifying the date when the issue occurred.

Status:
Investigating
Players experiencing this issue:
159
Resolution Expected:
20/Jul/2022
First Reported:
30/Aug/2021

I have not received a reward for the Detective Contest I won - Contact us back via the Send Feedback option in the G5 Friends menu specifying the date when the issue occurred.

Status:
Investigating
Players experiencing this issue:
186
Resolution Expected:
20/Jul/2022
First Reported:
16/Aug/2021

When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics - Contact us back via the Send Feedback option in the G5 Friends menu specifying the date when the issue occurred.

Status:
Investigating
Players experiencing this issue:
458
Resolution Expected:
20/Jul/2022
First Reported:
19/Jun/2021
Detailed Game FAQ My issue is not listed. Create a new ticket.
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