Support

1.52.5200 update is delayed for iOS - We are happy to report that the new 1.52.5200 app version is already available at the Apple App Store. Please visit the store to download the update.

Status:
Fixed
Players experiencing this issue:
36
Resolution Expected:
02/Dec/2022
First Reported:
02/Dec/2022

When playing at the G5 Store or using the app downloaded on my PC from the G5 Store, the language of my game has changed to Russian - Please set up the correct language on the website in the lower right-hand corner of the screen. If you are playing the game on your PC, then you also need to reinstall the game. If the issue is still on your side, report the problem via the Send Feedback option.

Status:
Investigating
Players experiencing this issue:
10
Resolution Expected:
02/Jan/2023
First Reported:
25/Nov/2022

Completed quests are not counted in the event progress - Our Technical Team is aware of the problem, we will keep you updated via our help desk.

Status:
Working on a Fix
Players experiencing this issue:
98
Resolution Expected:
02/Jan/2023
First Reported:
21/Nov/2022

I don't receive my purchases after the 1.51.5102 update - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
38
Resolution Expected:
02/Jan/2023
First Reported:
16/Nov/2022

Mini-event hasn't appeared in my game - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
54
Resolution Expected:
02/Jan/2023
First Reported:
09/Nov/2022

My game freezes on the main game board and I can't enter any location - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
254
Resolution Expected:
02/Dec/2022
First Reported:
28/Sep/2022

I updated my game and get the “Content is in download queue” error - Try to free about 3 GB of storage on your device and check your Internet connection. If the issue persists, write us back at support@g5e.com and provide more details on the issue and your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
469
Resolution Expected:
02/Dec/2022
First Reported:
27/May/2022

When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics - Contact us back via the Send Feedback option in the G5 Friends menu specifying the date when the issue occurred.

Status:
Investigating
Players experiencing this issue:
854
Resolution Expected:
02/Dec/2022
First Reported:
19/Jun/2021
Detailed Game FAQ My issue is not listed. Create a new ticket.
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