Support

Updated Invisible Ink Mode - We reduced the number of items to be found within 60 seconds in this mode to make it more dynamic and exciting.

Status:
Fixed
Players experiencing this issue:
146
Resolution Expected:
Expected behavior
First Reported:
20/Jun/2021

In the latest 1.41.4100 update when playing mini-games, certain cells don't get filled in and the game freezes.

Status:
Working on a Fix
Players experiencing this issue:
271
Resolution Expected:
01/Oct/2021
First Reported:
30/Apr/2021

When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics - Please contact our Support Team at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
192
Resolution Expected:
01/Oct/2021
First Reported:
19/Jun/2021

The timer of my totems does not recharge when I am out of the game - Please contact our Support Team at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
115
Resolution Expected:
01/Oct/2021
First Reported:
14/Aug/2021

I have not received a reward for the Detective Contest I won - Please contact our Support Team at support@g5e.com and provide more details on the issue along with your G5 Friends login, and the number of the game version you have.

Status:
Investigating
Players experiencing this issue:
83
Resolution Expected:
01/Oct/2021
First Reported:
16/Aug/2021

The button to post achievements to Facebook doesn't work.

Status:
Investigating
Players experiencing this issue:
64
Resolution Expected:
01/Oct/2021
First Reported:
13/Jan/2021

My progress in Detective Contest has been reset - Please contact our Support Team at support@g5e.com and provide more details on the issue along with your G5 Friends login, and the number of the game version you have.

Status:
Investigating
Players experiencing this issue:
27
Resolution Expected:
01/Oct/2021
First Reported:
30/Aug/2021
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